You need to dose a chemical in a process but are not sure what you need? You need to replace an existing dosing pump, but don’t you are not sure which new pump and accessory you will need? All you need not know is that our technical customer support will reply to your questions, even if you are not yet our customer. Simply on the phone.
On the phone we support you with the choice of the right products for your application and in many cases also for the optimisation of entire application systems.We can arrange for our field sales team to visit you and discuss your needs. You can receive a full quotation for your consideration and confidence you are receiving the best product and support you need.
Customer support on the phone is part of the Etatron DS support, even if you may never have bought our product before just ask. Our comprehensive product catalogue will help you pick the correct items you need but for reassurance and precisely for this reason we have the right product for almost every task and people to support.
As a valued customer please do request specification and installation support from our highly experienced support Engineers and Logistics staff to assist you. Our ambition is to provide effective customer support wherever you are in the world. We have the facilities to train engineers at our production facilities in Rome and constantly aim to give cost efficient and effective support.
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After Sales Support
Etatron DS is committed to total customer support. We offer a total customer care service for the correct of use of our Chemical Dosing Equipment to give maximum efficiency and cost saving.
Installation and Operation
The Etatron DS products are supported professionally trained engineers and technicians.
In Italy and across the world we have commissioning services available, therefore increasing your position in a competitive market to gain business. After commissioning our engineers and service technician can train and inform the customer on the correct operation for the Etatron equipment installed
Regular preventative maintenance by service engineers and technicians enables an higher standard of operational safety, reduces costs and extends the lifetime of the equipment installed. Maintenance contracts are available to meet your requirements.
We can offer repairs to Etatron equipment either in our production facilities or on site. All repairs are completed by our fully trained service technicians and engineers.
There are occasions when system problems arise arise with the operation of our Etatron equipment.. Etatron DS we help you understand the problem, recognize the changes needed and give you solutions to problems! Our engineers and technicians will be pleased to help you and in most cases your questions can directly be answered on the phone. If telephone support does not cure the problems, Etatron DS will endeavour to send a technician, engineer or representative to support your needs.
Chemical Dosing Pumps and Equipment Spares
The Etatron range of Chemical Dosing Pumps, Equipment and Accessories is vast and we value total customer support. We stock a full range of Etatron spares that can be sent to you efficiently and quickly to help prevent costly down time of a dosing system.
If you would like to receive further information about our extensive range of product spares, please submit a spare part enquiry. We will contact you with the spare part price and delivery schedule.
Etatron DS is in a position to help you learn about our products and how they integrate into Dosing and Disinfection systems. Your understanding of the technical basis of our products is the prerequisite for your confidence in them. Our support to the customer will be made easier and more efficient by us listening to your needs and training you with solutions. Of course all training will be undertaken in our high tech facilities in Rome (Italy).
- Basic Dosing Technology Seminars
- Higher Level Technical Seminars
- Project Planning
- Maintenance training